What our customers in the United Kindgom are saying about our eClaims service
“Vet Envoy is magic – cleared the Petplan backlog in minutes – clients very impressed. Payment used to be 3 to 4 weeks and it’s now down to 1 week. I can click a button and the claim is on its way. From a customer service point-of-view, the clients are happy as they can see the details of the claim on screen.”
Hugh Duffin, Animal House Veterinary Surgery, Rugby, Warwickshire
“Vet Envoy is quicker. There is no need to worry about the insurance claim once the [send] button has been clicked. It’s less hassle and there’s no need to fax anymore.”
Liz Howes, Oxford Cat Clinic, Botley, Oxfordshire
“Receiving claims electronically has to be the future. [With VetEnvoy] claims will be delivered immediately and an electronic audit trail means that vets can be certain of receipt by Petplan. And the resulting reduction in settlement time offers significant client benefit.”
Simon Wheeler, former Head of Marketing and Partnerships, Petplan
“VetEnvoy is truly revolutionary and the Society is proud to be a leading partner in bringing the system to fruition.”
Richard Hillman, former SPVS President
